Worry-Free Purchase
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Warranty Information
Prunarbo Limited Warranty
- ProMax Series: 2-year limited warranty on the tool body, and 1-year limited warranty on batteries and chargers.
- E Series & D Series: 1-year limited warranty on the tool body, batteries, and chargers.
Warranty Coverage
This warranty covers defects in materials and workmanship under normal use and proper maintenance. If a defect is confirmed, Prunarbo will, at its discretion, repair, replace, or refund the product free of charge.
Who Is Covered?
This limited warranty applies only to the original consumer purchaser of the product and is not transferable to any subsequent owner, even if the product changes hands during the warranty period.
To claim warranty benefits, the original purchaser must provide:
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Proof of purchase (valid receipt showing date and place of purchase)
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Verification of the defect or malfunction (e.g., photos, videos, or diagnostic report)
Be Aware of Unauthorized Dealers or Sellers
This limited warranty does not cover products purchased from unauthorized dealers or sellers. Prunarbo’s warranty applies only to products purchased from authorized dealers or official sales channels that comply with Prunarbo’s quality controls.
Products purchased from unauthorized sources may:
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Be counterfeit, used, or defective
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Not meet Prunarbo’s quality or safety standards
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Be incompatible with your country’s specifications
To ensure your warranty protection, always purchase from Prunarbo or its authorized dealers.
If you are unsure about a seller’s authorization status, or suspect you purchased from an unauthorized dealer, please contact Prunarbo Customer Support via info@prunarbo.com.
Conditions of This Limited Warranty
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Registration Requirement
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Register online within 30 days of purchase, or complete and return the warranty registration card (if provided).
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Without registration, the standard one-year warranty applies.
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Proper Use & Maintenance
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The product, battery, and charger must not be abused, misused, neglected, altered, modified, or repaired by anyone other than an authorized Prunarbo service center.
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Unauthorized or improper maintenance, incorrect handling, or overloading is excluded from this warranty.
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Damage from freight, freezing, accidents, foreign objects, or inappropriate substances is not covered.
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Wear & Tear
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Components subject to natural wear and tear during normal use in accordance with the operating instructions are not covered.
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Usage Limitation
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The product must not be used for trade, rental, or professional purposes (unless specified as suitable for such use).
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Exclusions
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Accessories supplied with the tool are not covered by this limited warranty.
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Products purchased from unauthorized dealers or without valid proof of purchase are excluded.
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Warranty Claim Procedure
For warranty claims, please contact the Prunarbo Customer Support via info@prunarbo.com.
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Submit your registration document (if registered) or valid proof of purchase.
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Replacement tools provided under this warranty do not come with a new warranty. All repairs and replacement tools are covered by the original warranty period from the date of purchase.
Additional Terms
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This limited warranty does not replace but is in addition to your statutory rights.
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This warranty applies only to the original purchaser and is non-transferable.
Shipping Policy
Order Processing Time
Orders are processed within 3–10 business days.
Processing time may be longer during holidays or peak seasons.
Delivery Time
Estimated delivery: 1–2 weeks (varies by destination and stock availability).
Shipping Methods
We partner with reliable couriers including UPS, DHL, FedEx, YunExpress, USPS, and others.
Please allow 1 extra business day for processing in addition to the shipping times listed below.
Shipping Rates & Timeframes
| Country | Shipping Time (Business Days) | Order Value | Cost |
|---|---|---|---|
| United States | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Canada | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Australia | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| United Kingdom | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Germany | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Belgium | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| France | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Spain | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Italy | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Asia | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Rest of the World | 15–20 Days | — | Depends on address |
Note: Shipping fees are calculated based on order value (excluding tax) after discounts.
Most of our products are stocked in US/UK/DE/AU/JP warehouses. If a product is only available in our China warehouse, the shipping time may extend to 15–25 days.
Remote Area Surcharge
For deliveries to remote or less accessible areas, an additional shipping fee may apply. We will contact you before shipping if this applies to your order.
Where is My Order?
A shipping confirmation with tracking information will be sent once your order is fulfilled.
Please enter your account email and order number on our tracking page to monitor your shipment.
Lost or Damaged Items
We are not liable for lost or damaged packages caused by the carrier after dispatch.
If your package is lost or arrives damaged:
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Please contact us info@prunarbo.com within 7 days of the delivery date.
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Provide your order number and photos (if damaged) for verification.
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We will work with the carrier to investigate and, if eligible, offer a replacement or refund.
Return & Refund Policy
Prunarbo is committed to your satisfaction and stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Return Window
You have 30 days from the date of delivery to request a return.
Eligibility for Returns
To qualify for a return:
- The item must be in its original condition, unused, and free from wear or damage.
- All tags, accessories, and original packaging must be included.
- A valid receipt or proof of purchase is required.
- Used products (e.g., electric tools with visible signs of use) cannot be returned or exchanged unless defective.
- Sale items and gift cards are non-returnable.
How to Start a Return
Contact us at info@prunarbo.com to initiate your return. Once your request is approved, you will receive detailed instructions for shipping the item back to our warehouse.
- If the return is due to a product defect or issue, Prunarbo will cover the return shipping cost.
- For other return reasons (e.g., change of mind), the customer is responsible for return shipping.
Damaged or Incorrect Items
Please inspect your order upon arrival and notify us immediately if your item is defective, damaged, or incorrect. We will evaluate the situation and resolve it promptly.
Exchanges
To exchange an item, please return the original product first. Once your return is processed, you may place a new order for the desired item.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval status. If approved, a refund will be issued to your original payment method.
Please note: Processing times may vary depending on your bank or credit card provider.
User Manuals & Downloads
⚠️ Important Safety Information
Before downloading or using your Prunarbo tools, please read our Safety Instructions & Operating Guidelines.
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Frequently Asked Questions
Is PR-001-battery interchangeable between different Prunarbo electric tools?
Yes. All Prunarbo electric tools can use with Prunarbo original PR-001-battery and PR-001-Pole. This saves you money and makes your gardening workflow more convenient.
Can I use my Makita 18V battery with Prunarbo pruning shears?
Absolutely. All Prunarbo electric tools are fully compatible with Makita 18V lithium-ion batteries, making them an excellent choice if you already own Makita tools.
How long is the warranty period?
Prunarbo offer one year warranty on power tool machine, battery and charger. We also provide dedicated customer support that responds within 48 hours to help resolve any issues quickly.
What kind of oil should I use for blade maintenance?
We recommend you use biodegradable oils that meet the following standards.
*DIN/European Standard/TS 16137
*DIN specification 91236