Shipping Policy
Order Processing Time
Orders are processed within 3–10 business days.
Processing time may be longer during holidays or peak seasons.
Delivery Time
Estimated delivery: 1–2 weeks (varies by destination and stock availability).
Shipping Methods
We partner with reliable couriers including UPS, DHL, FedEx, YunExpress, USPS, and others.
Please allow 1 extra business day for processing in addition to the shipping times listed below.
Shipping Rates & Timeframes
| Country | Shipping Time (Business Days) | Order Value | Cost |
|---|---|---|---|
| United States | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Canada | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Australia | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| United Kingdom | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Germany | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Belgium | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| France | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Spain | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Italy | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Asia | 6–14 Days | Over $70 | Free |
| $0–$70 | $8 | ||
| Rest of the World | 15–20 Days | — | Depends on address |
Note: Shipping fees are calculated based on order value (excluding tax) after discounts.
Most of our products are stocked in US/UK/DE/AU/JP warehouses. If a product is only available in our China warehouse, the shipping time may extend to 15–25 days.
Remote Area Surcharge
For deliveries to remote or less accessible areas, an additional shipping fee may apply. We will contact you before shipping if this applies to your order.
Where is My Order?
A shipping confirmation with tracking information will be sent once your order is fulfilled.
Please enter your account email and order number on our tracking page to monitor your shipment.
Lost or Damaged Items
We are not liable for lost or damaged packages caused by the carrier after dispatch.
If your package is lost or arrives damaged:
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Please contact us info@prunarbo.com within 7 days of the delivery date.
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Provide your order number and photos (if damaged) for verification.
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We will work with the carrier to investigate and, if eligible, offer a replacement or refund.